While marketing your business to prospective customers, you are bound to run into issues. We will always do everything we can to help.
We know you work hard and for a business owner, every dollar counts. That is why we make requesting a refund easy. You may a request a refund for a lead any time from the chat page with that customer. However, there are some issues that quality for refunds and some that do not.
When to request a refund.
We don’t issue refunds just because a customer didn’t hire you. Once the customer contacts you, the job is yours to win. That said, if you experience one of the situations below, let us know and we'll issue a refund if it qualifies.
Here is how to request a refund:
- Log into your account
- Go to your Messages page
- Use the filters to find the customer you are looking for
- Click on the customer to get to the chat page
- Click the "..." menu at the top right of the chat log
- Choose Report
Our team does their best to manage reports within 48 hours.
The customer's job changes significantly
If a customer contacts you and their job is drastically different than their initial request let us know. For example, if the job is in a completely different location, or its a job you don't offer email us.
A customer's job violates our Terms of Service
We verify and check every lead that is submitted and make sure it doesn't violate our terms of service. If you found a job or customer that violates them please email us and report the customer. For example, this could be a job from a business looking for employees, or a minor.
What to expect after disputing a charge
There may be other situations where we can give you a refund. We can’t offer refunds for everything, but we'll do our best to be reasonable and fair. Contact us directly to request a refund.
We don’t issue refunds via cash or credit cards. All refunds will go directly to your account balance.
Keep in mind:
- You must let us know within 30 days to qualify for a refund
- Save all the information you can including conversations with the customer to share with us
- Refunds will appear immediately after we approve them.