Report suspicious activity

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The vast majority of customers you will meet from us are trustworthy. If you happen to come across a situation that seems sketchy or you're not sure about please be sure to let us know.

When should I report something?

It's always a good idea to be careful about your personal information — especially online.

Let us know if a customer asks you to:

  • Share private information such as your social security number or banking information.
  • Wire funds to your bank, or send money through a wire service such as Western Union or Moneygram.
  • Receive payment for your services through an unfamiliar payment service, or third party.
  • Contact or forward the money to another party.
  • Pay another professional with the money they paid you.

Or if the customer pays you more money than agreed upon.

How do I send a report?

Sending a report is important for us to maintain our high level of trust and safety we provide.

Here's how to report something:

  1. Go to your Inbox and find the full name of the customer
  2. Email us at support@tutors.com or click Contact on this page
  3. Please provide the customers full name and let us know the reason for your report
  4. Click Send

It takes us 48 hours or less to review your report and let you know the steps we took. 

Thank you for helping us build and maintain a trustworthy community and please contact us if you have any questions.

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